As the global pandemic COVID-19, continuing to spread in America and all over the world. The leaders of the hospitality industry already jump in the national emergency fight against the virus.
Ever since the crisis started hotel managers and staff, cruise line agencies, entertainment producers, actors, logistics facilitators, including private and corporate concierge operators services, are taking training classes online to learn how to uses the CDC guideline to take some precautions to operate during and after the damage caused by the coronavirus.
Meanwhile, these focus on two specifics areas primarily what steps managers and staff can take to improve guest and employee health and safety.
Secondary, how to analyze the pieces of evidence learning for this health crisis adapt and improve the industry to be able to survive after COVID-19 and make the necessary change that will allow all actors in this sector to prevent and deliver better services in the future in some pandemic like this one will occur.
Because the CDC data projection showed us clearly by some pertinent piece of evidence that clearly evidence suggests how COVID-19 can spread by human contact faster and easier than the virus than any other type knows in past such as seasonal influenza flu.
Because this coronavirus is more definitely revealed as a more deadly virus than seasonal influenza. As an operator in this industry Planning For You Hospitality Services, LLC is sharing with you a guideline full of important links that you can visit to learn how to protect yourself and your family against this pandemic.
Switch to and use disinfectant products that have been pre-approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens. Disinfectants should be applied during routine cleaning of guestrooms, public spaces, health club areas and meeting rooms. The current list of disinfectants with EPA pre-approval is available at https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf
Linens may become contaminated with the virus, so it is also important to add disinfectant when washing laundry. Bed scarfs and bed spreads should be washed more frequently.
Train housekeeping staff to use the disinfectants safely and correctly. Staff should wear gloves when cleaning. Many of these cleaning products need to remain on hard surfaces for several minutes in order to work. Follow the manufacturer’s instructions for proper use to get the most virus killing protection. Schedule and perform routine cleaning and disinfection of all contact surfaces in public areas guestrooms, television remote controls, toilet flush handles , door handles, water faucet handles, and flooring.
Public spaces and the front desk need to be cleaned frequently. If possible, provide disposable disinfectant wipes to front-of-house staff to disinfect surfaces between guests. High touch areas in public spaces include tables in the lobby area and buttons on elevators, water fountains and ice and vending machines. Pens at the front desk and room keys and key cards should also be cleaned with disinfectant.
Train hotel staff and post signage to remind guests and workers to wash hands with soap and warm water frequently, for at least 20 seconds each time. If possible, provide alcohol-based hand sanitizer that contains at least 60% alcohol in all guest contact areas and to all staff. In addition, staff should be advised not to touch their faces and to practice “social distancing” by standing at least three feet away from guests and other workers.
Educate staff on the most common signs and symptoms o f coronavirus infection, which are fever, dry cough, and shortness of breath. Symptoms typically occur 1-14 days after exposure, though a small proportion of people who are infected don’t have symptoms.
You should maintain records that will help you trace who has been in contact with any infected individuals that have been to your property. Review and implement a record keeping process to maintain records of guest and staff movement. These records should be kept for a minimum of 90 days. This includes maintaining guest registration records, employee work assignments, documentation of key control procedures including the electronic lock records, and security camera closed circuit tapes. This is especially important if someone in your hotel has been confirmed to have the virus.
Stay informed with updated and credible information on the COVID-19 virus and follow the information listed by the CDC at https://www.cdc.gov/coronavirus/2019-ncov/index.html
This site also includes where the virus has spread in the USA and globally. Consult with the local and county health departments to determine appropriate actions if a guest or worker presents symptoms of COVID-19 disease, as well as how to respond if asked to quarantine guests. Public health officials at the state, federal, and local levels have the legal authority to implement control measures to prevent the spread of communicable diseases, such as isolation and quarantine, travel restrictions, and medical treatment.
A public health emergency can be declared by state (e.g., the governor or state public health officer) or federal (Secretary of Health and Human Services) authorities, which would allow for actions like property confiscation for use in response or emergency approvals for unapproved drugs. This includes restricting movement within a hotel and placing a quarantine on hotel property.
American Chemistry Council, Center for Biocide Chemistries. (2020). Novel coronavirus (COVID-19)-fighting products. Available from https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf
Centers for Disease Control and Prevention. (2020). Coronavirus disease 2019 (COVID-19) situation summary. Available from https://www.cdc.gov/coronavirus/2019-nCoV/summary.html
Centers for Disease Control and Prevention. (2020). Interim guidance: Get your mass gatherings or large community events ready for coronavirus disease 2019 (COVID-19). Available from https://www.cdc.gov/coronavirus/2019-ncov/community/mass-gatherings-ready-for-covid-19.html
Centers for Disease Control and Prevention. (2020). Interim guidance for businesses and employers to plan and respond to coronavirus disease 2019 (COVID-19). Available from https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html
Centers for Disease Control and Prevention. (2020). Interim US guidance for risk assessment and public health management of persons with potential coronavirus disease 2020 (COVID-19) exposure in travel-associated or community settings. Available from https://www.cdc.gov/coronavirus/2019-ncov/php/risk-assessment.html
Park, H., Kline, S. F., Kim, J., Almanza, B., & Ma, J. (2019). Does hotel cleanliness correlate with surfaces guests contact? International Journal of Contemporary Hospitality Management, 31(7): 293-2950. Available from https://doi.org/10.1108/IJCHM-02-2018-0105
U.S. Department of Labor, Occupational Safety and Health Administration. (2020). COVID-19 control and prevention. Available from https://www.osha.gov/SLTC/covid-19/controlprevention.html
World Health Organization. (2020). Getting your workplace ready for COVID-19. Available from https://www.who.int/docs/default-source/coronaviruse/getting-workplace-ready-for-covid-19.pdf
International COVID-19 Guidelines for Hotels
Australian Department of Health. (2020). Information for hotels and hotel staff. Available from https://www.health.gov.au/sites/default/files/documents/2020/02/coronavirus-covid-19-information-for-hotels-and-hotel-staff-coronavirus-covid-19-information-for-hotels-and-hotel-staff_0.pdf
New Zealand Ministry of Health. (2020). COVID-19 (novel coronavirus) – Information for hotels and hotel staff. Available from https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-information-specific-audiences/covid-19-novel-coronavirus-information-hotels-and-hotel-staff